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Want to know more about JOIN? Click here to find more information about us. |
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How could we work together? See our Methodology to know how we work offshore to serve world wide. |
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Have a Question? Click here to find out the right answers for you. |
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JOIN is here for you. Contact us to discuss how we could work together. |
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Here are some general questions and answers.
Find more at info@joinbpo.com or call us at
Tel: 347.702.6776 (US line) |
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What is outsourcing?
Why do we need to outsource?
Why should we outsource to China?
Where is your office located?
Are there international flights to your city?
What turnaround times do you offer?
Do you have policies in place for data privacy and security?
How do you guarantee the quality?
How much does the service cost?
How to contact Join?
What is outsourcing?
"Outsourcing" involves transferring or sharing management control and / or decision-making of a business function to an outside supplier, which involves a degree of two-way information exchange, coordination and trust between the outsourcer and its client.
Why do we need to outsourcing?
- Improve company focus
- Gain access to world-class capabilities
- Accelerate re-engineering benefits
- Share risks
- Free resources for other purposes
- Make capital funds available
- Reduce and control operating costs
- Take advantage of resources not available internally
- Handle a function that is difficult to manage or out of control
Why should we outsource to China?
China is the emerging outsourcing destination for you. China's advantages of low cost, excellent infrastructure, and English proficient workers are common knowledge in today's business world. China also has additional benefits that shouldn't be overlooked:
- Be Flexible and Maintain Diversity:Outsourcing involves many risks. China is an excellent place to outsource your services. It's best to be flexible and maintain some diversity when deciding on an outsourcing destination.
- Look Beyond Lowest Costs: Most companies look to China for the lowest cost. In reality, it may not be as low as some developing countries. China's benefits of government incentives, reliability, speed of distribution and proper infrastructure are important factors to consider when choosing your outsourcing destination. Certain regions are an ideal choice due to the ever growing development of the IT sector throughout inland China.
- Use Sourcing as a Tool for Market Entry and Access: Although exporting to China has become easier, there is no substitute for neighboring the Chinese market of 1.3 billion consumers. Working with Chinese companies will give you better access to this colossal market.
Where is your office located?
JOIN's main production center is located in Xi'an, a city of 8 million in central China. Xi'an is a prosperous city with a large supply of qualified, English proficient workers. Xi'an also posesses excellent infrastructure that provides you with world-class services, high-speed communications, and non-stop electric power sources. Xi'an is also one of the major hubs for ChinaNet, the national Internet backbone.
Are there international flights to your city?
Xi'an's International Airport currently has 165 domestic and 25 international flights. Xi'an has direct flights to America and seven European countries.
What turnaround times do you offer?
We can turnaround processed data within minutes for customers requiring instant delivery, or 8-24 hour turnaround time for projects requiring overnight processing. For large projects, we can also deliver completed work to you daily, three times a week (Monday, Wednesday, and Friday), as well as weekly. The documents and forms can be transferred via Internet, FTP, or VPN in almost any format. If special delivery requirements are necessary, we can accommodate your needs.
Do you have policies in place for data privacy and security?
Our BPO (Business Process Outsourcing) success is based on data security and confidentiality. We have put in place both technical and managerial policies for data privacy and security that guarantee your service. All personnel are obligated to follow our strict guidelines.
How do you guarantee the quality?
We guarantee accuracy of up to 99.95% or higher as per your requirement.
- Test project:Before we begin full production for any project, we perform tests to assure the final results are exactly what the customer wants. Testing usually uncovers any quality or production issues, and lets the customer see the actual output and how it can be used.
- Computer software: Assisting with data entry accuracy. We use field validation, table lookups, consistency formulas, and logic rules.
- OCR with verification: For source documents with clear printing and consistent formats, Optical Character Recognition (OCR) technology provides fast, automated data extraction.
- Double data entry: In this process, data is keyed in by two independent operators. We will use double or triple entry keying according to project specifications. The documents and forms are handled by our experienced data entry staff at a minimum of 99.95% accuracy. Our software rates the operator in terms of both speed in keystrokes per hour (KPH) and accuracy.
- Compare: In this process, our software will compare all data fields from data entry A & B. Any discrepancies will be flagged and corrected by an operator. After corrections have been made, there is another level of verification by a third operator. From these two files (A & B) the software generates file C. This process creates files reaching up to 99.97% accuracy.
- Training: We always provide training to our employees to achieve high accuracy. We use pre-job training; project-specific training and on-going training to ensure our operators understand the details of each project and continue to hone their skills.
- Summary & assessment: We have our own dedicated production team handling project summary and assessment, including: defect tracking, quality reporting and project-specific training for continuous quality improvement.
How much does the service cost?
We are flexible with price calculations. We can charge per form, as well as the number of fields on a form. We can also charge per project or the hourly cost per man. Contact with one of our sales representatives to get an exact understanding of the savings you'll receive when using our high-quality service.
How to contact JOIN?
You can contact our sales department at: sales@joinbpo.com or speak with our development director directly at 917.215.7680. We are happy to serve you. |
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